FAQs

Welcome to our FAQ page! Find answers to common questions about our eco-friendly packaging solutions, including materials, orders, shipping, and sustainability. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team.

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Products

What materials do you use for your eco-friendly packaging?

Our product materials primarily consist of Bagasse, Kraft Paper, PLA, Birchwood, and some PET Plastic. Check out our guide to materials here.

Can you explain the difference between compostable, biodegradable, and recyclable packaging?

Compostable Packaging: Designed to break down into non-toxic, natural elements in a compost environment, typically within 90 days.

Biodegradable Packaging: Capable of being decomposed by bacteria or other living organisms, though it might not meet the specific conditions and timeline of compostable packaging.

Recyclable Packaging: Can be processed and used again to make new products, reducing the need for raw materials.

What impact do your products/services have on the environment? 

Most of our products are designed to minimize environmental impact through the use of sustainable materials and processes. By choosing our eco-friendly packaging, businesses can reduce their carbon footprint and contribute to a healthier planet.

Do you offer samples of your packaging materials for testing purposes?

Yes, we understand the need to test our products to ensure compatibility and encourage you to feel the quality of our materials firsthand. Please request samples here

Are your products certified by any environmental organizations?

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What certifications or standards do you adhere to for quality and sustainability?

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Orders

Do you have a physical store or are you online-only?

We are currently online-only. 

What is your lead time for product delivery?

We are proud to offer next day shipping if the order is placed Monday - Friday before 3pm. 

What are your minimum order quantities?

We do not have any minimum order quantities on our website. 

Do you offer any incentives for bulk purchasing?

We do! You get an automatic discount when you buy 4 or more cases. You can find our bulk order discount tiers on each product page. 

Do you have a loyalty or rewards program?

Yes, we offer a loyalty program that rewards repeat customers with discounts and exclusive offers. Learn more here.